Frequently Asked Questions.
Browse through our FAQs section for quick and easy answers to common customer questions.
How do I become a Buro Reseller?
In Australia Buro seating ranges are on display in Dal Brands’ showrooms (Buro’s exclusive Australian distributor). Contact DAL Brands on: 1300 559 985.
Where can I test a Buro chair?
Our chairs can be found on display in Office Furniture stores around New Zealand and Australia. To find your nearest reseller in Australia, please contact DAL Brands on: 1300 559 985.
How do I order Buro product?
Once you are an official Buro reseller, you will be appointed an Account Manager for your region. You can email your orders to them or directly to the DAL Sales Support team.
How long will it take for delivery of my order?
Generally all orders will be despatched next day or same day if possible. DAL offers an assembly service in some areas, please contact us for further details. Delivery/transit times vary depending on the receiver’s location.
How do I return a product for repair?
DAL must be contacted prior to returning goods for a warranty claim and be supported by an invoice number. DAL will then advise if the problem can be repaired on site or if the goods must be returned to DAL for repair. Return to base freight cost (Reseller to DAL) will be paid by us if we have given authority for the product return or have accepted the warranty.
I have a question about my account, who can I talk to?
Please contact DAL brands on 1300 559 985.
How do I assemble my new chair?
All Buro chairs come with a printed Assembly Instruction sheet in the box. If for some reason this is missing, you can visit our Instruction Videos on the Buro website and follow the step by step guide on assembly.
I cannot find my chair on your website
The chairs ranged on our Buro website are our current range, however discontinued chairs may still be available on an indent basis. Please contact your DAL Brand’s Account Manager for more information.
Where can I get pictures or 3D images?
You can download a zip file from the individual product page on our Buro website. We aim to always provide OBJ, SKP and DWG files for our ranged chairs.